Shipping policy

Thank you for visiting and shopping at Life11Mumbai. Following terms and conditions constitute our Shipping Policy.

Shipping Rates & Delivery Timelines

We now offer Free Shipping Pan India. 

We work with reputed couriers companies like FedEx, Delhivery, Bluedart, etc and Software Logistics Solution Providers like Shiprocket for our logistics operations. The terms and conditions of delivery of such courier service providers will be binding on the customer. 

90% of the orders dispatched orders are delivered within 7-10 working days across India. Orders are not shipped on Sundays or holidays.

For any queries or clarifications, feel free to reach out to us via WhatsApp +91-9987938880

Shipment Confirmation & Order Tracking

Customers will receive a Shipment Confirmation email containing the shipment Tracking URL once an order is shipped. The Estimated Delivery Date is updated in the Tracking link within 24 hrs.

Delays 

Courier delays in certain areas may happen in uncontrollable ways due to natural calamities, city lockdown, bandh, local festival etc.

If the delay is beyond 21 days from the due date for delivery, customers will have an option to cancel the order and claim for refund or ask us to ship the product again. 

Customer Refusing to Accept Shipment

For any reason, if the customer refuses to accept the shipment, or does not pick call, thereby resulting in the return to origin (RTO) of the shipment. Life11Mumbai cannot be held responsible in such cases.

However, we assure we will take our best of efforts to get all orders delivered.

Damages

If an order is delivered in a damaged condition, we request customers to contact us using the contact form or email. Provide us your order number and a picture of the damaged product. We will initiate the return process after verification at our end. 

Please refer to our Returns & Refund Policy for further details.

International Shipping Policy

We currently do not ship outside India through our online retail store.